REVENUE INTELLIGENCE FOR MCP PRODUCT USAGE
Your sales team, inside ChatGPT and Claude.
When a customer asks about pricing, billing, cancellation, or upgrades through your MCP server, Within answers on your behalf, and when it matters most, brings in a live person from your team or captures a follow-up.
What your customer sees
What your team sees
Works with your existing MCP server. One tool to add.
01 / WHY NOW
Your best customer moments are moving inside agents.
A prospect may reach the edge of a trial while evaluating your product. An existing customer may struggle with a task their team depends on. When the work happens through an agent, your team needs a way to see these moments and understand what they mean.
Within reads activity from your MCP server alongside the account context you provide. It helps your team recognize when a customer needs attention and why a response could matter.
- Account name
- Acme Corp
- ARR
- $180K
- Renewal
- 43 days
- Plan
- Pro
- Account owner
- Sarah Chen
- Open opportunity
- Expansion
Premium feature reached + growth account + renewal in 43 days = Expansion signal
02 / HOW IT WORKS
Within watches the session. Your team takes the conversation.
Detect
Within's agent watches every MCP session for the signals your policies define: repeated failures, premium capability access, high-value account activity, integration attempts. Matching sessions move to the decision layer.
Decide
Your intervention policies determine which moments qualify and who steps in: the account owner, the right specialist, whoever is actually available. Availability reads from Slack presence and calendar, or from a status your team sets.
- Account
- Growth
- Owner
- Sarah Chen
- Availability
- Online
Growth account hit a premium feature that was blocked. ARR and renewal timing make expansion the right next move.
Step in
The offer appears inside Claude or ChatGPT, in the agent conversation itself. No portal, no chased meeting, no form. The agent session continues either way. The offer never blocks the task.
Sarah Chen
Customer Success · Northstar
Sarah joined · via Within
Hi! I saw the cohort tool blocked on premium. I've enabled it for your evaluation.
Thanks for the upgrade. I will retry now.
Inside the MCP result
Session continues, follow-up starts informed
Is a qualified person ready right now? Yes, the offer goes into the conversation. No, an escalation opens or your agent answers, and the session continues.
03 / PRODUCT
One moment, three ways to act on it.
Live
Bring a live person from your team into the agent conversation the moment it matters. No portal, no lost context.
SarahCustomer Success · OnlineInbox
When your team isn't live, the moment still gets recorded. Within opens a follow-up ticket with the session and rationale attached.
Northstar · Expansion signal
2m agoAcme · Repeated failure
1h agoHelio · Pricing question
3h agoNorthstar · Expansion signal
Signal: premium tool blocked x3
Rationale: renewal in 40 days
Awaiting team · session continuedIntelligence
Your company's own agent answers using your approved knowledge and policies, and hands off to a person when one is needed.
Hand off to Sarah 04 / WHAT YOUR TEAM GETS
Pipeline, expansion and retention, from sessions you could not see before.
SALES
Turn product intent into pipeline.
A prospect reaches a limit or a paid feature mid-evaluation. Within offers a conversation with someone who can explain the options while the evaluation is still live.
Connect Marcus (Account Executive)
Triggertrial limit reached twice.
CUSTOMER SUCCESS
Catch expansion before the renewal call.
An account starts asking for capacity, seats or features beyond their plan. The account owner gets the moment and the context, not a quarterly usage report.
Connect Sarah (Customer Success)
Triggerpaid feature reached, renewal in 43 days.
RETENTION
Resolve failures before they become churn.
The same error keeps returning. Within offers help while the problem is still on screen, with the failed calls attached, so the person stepping in does not start from zero.
Connect Priya (Solutions)
Triggersame tool failed 3 times.
05 / TRUST
It surfaces a person, or it stays quiet.
Session content is redacted at ingest, before anything is written. Identifiers are hashed, never stored raw.
"Hi, I'm jane@acme.com, evaluating the premium plan for our team…"
"Hi, I'm jane@acme.com, evaluating the premium plan for our team…"
Stripped at ingest, before write.
"Hi, I'm , evaluating the premium plan for our team…"
Signal · account · policy matched · outcome
Identifiers hashed. No raw PII.
SOC 2 Type II in progress.
06 / FROM THE FOUNDER
"I ran global sales operations and strategy at PitchBook Data for 10 years. Most of the revenue signal we chased was already stale by the time it reached a rep. Within exists because that signal now lives inside agent sessions, and the only useful moment to act on it is while the session is still open."
Be in the agent conversation when revenue is on the line.
Let Within's agent find the revenue moments in your MCP sessions. Your team takes it from there.
Approved within one business day. PII redacted before storage.